Problem resolution, reduced downtime, increased productivity.

GoldMine, and General Network Technical Support

Transitive provides highly-tailored, fast and effective technical support for GoldMine users and administrators. We offer a dedicated support desk with a unique call logging system, which means you receive immediate access and a speedy resolution from our fully accredited consultants.

Depending on the level of Software Support you select, you will benefit from all or a combination of the following:

• Bi-Annual onsite System Audits
• FULL support on all issues, including training and synchronisation between 8:30AM- 5:00PM, Monday-Friday, AEST
• On-site, e-mail, desktop streaming and phone assisted support options
• Multi-site and remote user support
• Remote access dial-in via PC, or similar, for remote problem resolution
• Client data structure held locally
• Call logging system with call reference number provided

The benefits of partnering with Transitive Solutions are clear. Through a Transitive GoldMine Software Support Package, your business will enjoy:

• Maximised utilisation of your chosen CRM software
• Prompt resolution of problems resulting in reduced downtime and increased productivity
• A wide choice of support options
• Rapid escalation service
• Peace of mind
• Monthly online Newsletter containing up-to-date tips, FAQs, and the latest product news